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FAQ

1- Return and Refund Policy

You are allowed a period of 15 days after the delivery of your package to exercise your right to return your purchase.
We will go ahead with the exchange or refund requested within 14 days of reception of your package at: PO BOX 345 Waverley NSW 2024. If the product requested in exchange is unavailable, you will be informed in writing and we will proceed to an automatic reimbursement. The total amount of refund will be directly credited to the bank account corresponding to the credit card used for the purchase. A confirmation e-mail will be automatically sent by our secure payment partner, PayPal

 

2-Delivery Timing

Orders are processed from Monday to Friday, excluding holidays. For all orders made before midnight, your order will be processed over a period of 4 business days, beginning with the first business day after the order was placed. Then, the order will be dispatched by Couriers Please, our delivery service. Delivery times indicated by this service are:

1-2 working days for deliveries to eastern metropolitan cities

3- 4 working days for regional and WA.

 These delivery time figures are indications of the actual delivery time and are subject to change, particularly during periods of high demand.

 

3-Safety of Online payments

We offer Paypal as one of our payment gateway. PayPal provides an extra level of security for your payments. Sellers and merchants never see your sensitive financial details.
Pay Pal uses the industry's most secure data encryption technologies and physically secure servers that aren't connected directly to the Internet. Our dedicated team of anti-fraud experts works around the clock to ensure the highest level of security.

 

4-Privacy

We will not divulge personal information sent by buyers or visitors to our site to third parties. Your information is confidential. It will only be used for the processing of your order (delivery address, email…), to allow you to access user history, to allow you to track your order and to personalise our communication to you via informational emails and letters.


It can be modified by you at any time via your online account.
It can also be completely erased from our database upon request. Regarding your bank information (credit card number), this information is never in our possession as bank transactions are handled directly by Pay Pal