FAQ

1- Return and Refund Policy

You are allowed a period of 15 days after the delivery of your package to exercise your right to return your purchase.
We will go ahead with the exchange or refund requested within 14 days of reception of your package at: Units 1 & 2, 6 Foray St, Yennora NSW 2161, Australia. If the product requested in exchange is unavailable, you will be informed in writing and we will proceed to an automatic reimbursement. The total amount of refund will be directly credited to the bank account corresponding to the credit card used for the purchase.

 

2-Delivery Timing

Orders are processed from Monday to Friday, excluding holidays. For all orders made before midnight, your order will be processed over a period of 4 business days, beginning with the first business day after the order was placed. Then, the order will be dispatched by Australia Post our delivery service. Delivery times indicated by this service are:

1-2 working days for deliveries to eastern metropolitan cities

3- 4 working days for regional and WA.

 These delivery time figures are indications of the actual delivery time and are subject to change, particularly during periods of high demand.

 

3-Safety of Online payments

Shopify payment gateway has partnered with VISA,Mastecard and Amex. Shoudl you want to use a different payment method, please contact us via email abpactrading@bigpond.com

 

4-Privacy

We will not divulge personal information sent by buyers or visitors to our site to third parties. Your information is confidential. It will only be used for the processing of your order (delivery address, email…), to allow you to access user history, to allow you to track your order and to personalise our communication to you via informational emails and letters.


It can be modified by you at any time via your online account.
It can also be completely erased from our database upon request. Regarding your bank information (credit card number), this information is never in our possession as bank transactions are handled directly by Visa, Master Card or Amex.